COMPLAINTS PROCEDURE

Complaints? Suggestions? Let us know what you think. Help us to help you.

As a part of our corporate social responsibility framework, we are receptive to hearing from members of the investment community who wish to raise any issue in connection with our operations.

Caerus’ employees, including senior management and the Board of Directors, are committed to providing an effective complaints handling system for complainants. We acknowledge your right to complain or make comment on our performance and we actively encourage you to provide feedback on our service standards, products, processes, systems and employees.

If you are not satisfied with any aspect of Caerus’ services, and you wish to issue a complaint please ideally complete the form below, or contact us directly.

Our investigation of a complaint will always be objective and will be conducted by a senior member of staff, who will respond with an advice of resolution within 30 days.

Make a complaint

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  • Accepted file types: pdf, doc.
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